Requisition No: 51465

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64006387

Position Number: 64006387

Salary: $17,160. 00 - $33,036. 60

Posting Closing Date: 01/09/2019


This position provides administrative support for clinical functions at the Bradford & Union County Health Departments. This position is based in Union County but may require travel to Bradford County. Incumbent must be able to provide excellent customer service, ability to address client concerns and have strong communication skills.

Interviews clients to determine economic eligibility for enrollment in the county health department primary care program, family planning and other health department programs. This position processes enrollment and dis-enrollment of clients as specified by the county health department procedures. Use of the FLMMIS system to verify Medicaid benefit status, and additional electronic insurance verification systems, is an integral aspect of the enrollment process. Level 3 Access needed for SSN Masking and Level 1 for Report Portal.

Provides excellent customer service while answering the telephone, makes appointments for patients for all clinic services. Prepares charts for clinics including compiling charts, requesting medical records, scans patient documents into patient electronic charts. Adheres to all state policies including Information Security. Ensures medical records are current with all information and assists with the purging of files of inactive clients.

Determines financial responsibilities of clients based upon services received and payment status of client; collects fees for services rendered and provides receipts to clients. Prepares bank deposits and cash receipts for clearing account. Processes credit card payments and required daily reports. Ensure daily paperwork is correct after reconciling. Follows DOH Cash Handling and Accountants Receivable Policy. Serves as Deputy Registrar under the supervision of Chief Deputy Registrar. Assists Chief Deputy Registrar in their absence.

Assists Environmental Health section clients when necessary. This position also provides information to clients regarding water samples to include collection of fees, samples and information. Other Environmental Health administrative support functions as necessary. Reads & respond to email on a daily basis. Other duties as assigned including disaster preparedness.

Responsible for securing the designated information sets for the purposes of protecting confidentiality, data integrity and appropriate access, for all information, both confidential and public record, that is stored in hard copy or electronic formats. Follows Department and local security policies. Every employee has a specific role in our loss-prevention efforts. All employees will: participate actively in the facility s safety program and observe all safety measures; report all accidents and near-misses; correct or report any safety hazard in his or her work area; wear the proper PPE.

Must have knowledge and experience with electronic insurance verification systems for third party insurance, Medicare and Medicaid along with experience in front desk duties such as but not limited to: registering patients, making and confirming appointments, collecting payments and scanning documents. Must have strong experience in customer service that includes addressing client concerns, helping dissatisfied clients, facilitating communication between clients and staff members.

A valid Driver's License is preferred.


Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledgeof the rules and regulations related to confidential information.
  • Understanding of clinic procedures.
  • Skillin completing documentation of work.
  • Abilityto follow directions.

All applications must be completed online through People First. No faxed or mailed applications will be accepted by the agency.

NOTE: Your response to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www. sss. gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Department of Health Career Service employees enjoy the following benefits:

  • State of Florida Retirement package - 3% employee contribution required
  • 9 Annual paid holidays
  • Ability to earn 104 hours of paid Annual Leave (annually)
  • Ability to earn 104 Hours of paid Sick Leave (annually)
  • Health insurance for individual or family coverage
  • Life insurance
  • Additional supplemental insurances available such as dental, disability, etc.
  • Tax Deferred Medical and Child Care Reimbursement Accounts available
  • Tuition waiver available

Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!

Monthly employee premium for the standard PPO/HMO:

Single coverage is $50

Family coverage is $180

Monthly employee premium for the High Deductible Health Plan PPO/HMO:

Single coverage is $15

Family coverage is $64. 30

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112. 0455, F. S., Drug-Free Workplace Act.

VETERANS PREFERENCE.Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking. All documentation is due by the close of the vacancy announcement.

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